Buyer Protection Programme

The Zigmir Trading Buyer Protection Programme is designed so you can buy online with total confidence. If the item you paid for is not delivered, or arrives materially different from how it was advertised on zigmirtrading.co.za, you are protected and entitled to a resolution — a replacement, a repair or your money back.

• Direct supplier — you buy directly from Zigmir Trading; there are no third-party sellers to chase.
• Secure checkout — the entire site runs over SSL and your payment details are always encrypted.
• Brand-new stock — every product we sell is brand new and carries the manufacturer's warranty where applicable.
• Data privacy — your personal information is kept confidential, as set out in our Privacy Policy.
• Registered business — Zigmir Trading (Enterprise number K2017255643), 36 Oak Avenue, Kenilworth, Cape Town, Western Cape, 7708.

• Orders paid for in full where the item is never delivered.
• Items that arrive materially different from the listing — wrong product, wrong size or model, or a condition clearly worse than described.
• Items that arrive damaged in transit, reported to us within 48 hours of delivery with photos.
• Orders cancelled by us that have not been refunded within the stated refund window.

Cover applies to 100% of the product purchase price paid through this website using one of the eligible payment methods below.

• Change-of-mind returns — these are handled under our standard Returns & Refund Policy.
• Minor variations that do not affect use, e.g. small colour or finish differences inherent to clay, steel and cast-iron products.
• Damage caused after delivery, incorrect installation, or use contrary to the manufacturer's instructions.
• Items bought anywhere other than zigmirtrading.co.za, or paid for by a method we did not advertise at checkout.
• Claims raised more than 30 days after the estimated delivery date.

1. Contact us first. Email info@zigmirtrading.co.za with your order number and a short description of the problem (photos help for damage or wrong-item claims).
2. We investigate within 3 business days. We will check the courier tracking, the warehouse record and the listing, and come back to you with a resolution proposal.
3. Resolution. If the claim is valid you choose: redelivery / replacement, repair, or a full refund of the product price to your original payment method.

Buyer Protection applies to orders paid with any payment method offered at our checkout, including:

• Visa and Mastercard (credit, debit and cheque cards)
• Instant EFT / Ozow
• Yoco card payments
• Direct EFT (bank transfer) using your order number as reference

See Payment Methods for full details on how each option works.

• Keep all packaging until you are satisfied the item is correct and undamaged — it is required for transit-damage claims.
• Bulky freight items (bricks, large fireplaces and braais) are offloaded kerbside; please inspect them at delivery and note any damage on the waybill.
• This programme supplements — and does not limit — your rights under the South African Consumer Protection Act 68 of 2008.